Return & Refund Policy

Panther Code L.L.C FZ · Dubai, UAE

Last updated: April 2026

1. About This Policy

Panther Code L.L.C FZ ("Panther Code", "we", "us") operates a premium clothing, shoe, and accessory rental service in Dubai, UAE. Because we rent — not sell — our items, our return and refund terms differ from a standard retail policy. This page explains clearly what applies in each situation.

By confirming a Booking with Panther Code, you agree to the terms set out below, which form part of your Clothing Rental Agreement.

2. What data we collect

When you use our Site or Services, we may collect the following categories of personal data:

• Identity data: full name, Emirates ID or passport number, selfie or photo for ID verification.
• Contact data: email address, phone number, WhatsApp number.
• Payment data: card details processed securely via third-party payment providers (we do not store full card numbers).
• Transactional data: booking history, rental records, return records, and condition photographs.
• Device & usage data: IP address, browser type, pages visited, and Site activity (via cookies and analytics tools).
• CCTV footage: where you visit our studio or partner premises.
• Content: photographs or videos featuring our Goods that you publish publicly and tag us in.

3. Rental Fees Are Non-Refundable After Handover

Once you have collected or received your items and accepted them at handover — by signing the Handover Note, confirming delivery via OTP, or failing to raise an objection within 3 hours of collection — the Rental Charges for that Booking are non-refundable.

This applies even if:

• The item does not fit as expected
• You change your mind after collecting the items
• You decide not to use the items for their intended occasion

Fit and sizing are the client's responsibility. We strongly recommend using our fitting session at the studio before confirming your Booking.

4. Cancellation Policy

If you need to cancel your Booking, cancellation must be made in writing — via email to panthercodedubai@gmail.com or via WhatsApp message to our team. The following charges apply:

Deposit: If the items have not been collected, your Deposit will be refunded in full, less any applicable cancellation fee applied against it.

5. Security Deposit — Return & Refund

A refundable security deposit is required for every Booking. The deposit is held as security against damage, loss, late return, and any other amounts you may owe under the Rental Agreement.

When your deposit is refunded in full:

• All items are returned by the Return Deadline
• All items are returned in the same condition as at handover (normal wear and tear excepted)
• No outstanding fees, late return charges, or damage claims exist

When your deposit may be partially or fully retained:

• Late return: deposit applied against daily late return fees
• Damage: deposit applied against cleaning, repair, or replacement costs
• Loss or non-return: deposit applied against Replacement Value of lost items
• Unpaid amounts: deposit applied against any outstanding balance

If the damage or loss costs exceed your deposit, you remain liable for the shortfall. Panther Code will provide a written breakdown of any deductions upon request.

Deposit refund timeline:

Once all items have been returned and inspected (inspection window: 48 hours after return), any refundable deposit balance will be returned to you via the original payment method within 5–7 business days.

6. Items Damaged, Incorrect, or Missing at Handover

We carefully inspect and photograph all items before every rental. If you notice a problem with your items at the moment of collection:

• Raise it immediately with our team at the Collection Location
• Do not accept the Handover Note until the issue is recorded
• We will either replace the item, offer an alternative, or agree a partial adjustment

If a problem is discovered after leaving our premises but within 3 hours of collection, contact us immediately at panthercodedubai@gmail.com. We will assess the situation on a case-by-case basis.

Issues raised after the 3-hour window following collection will be treated as damage incurred during the Rental Period and will not be eligible for a refund or fee adjustment.

7. Rescheduling

Rescheduling may be offered at Panther Code's sole discretion, subject to item availability, and must be confirmed in writing by our team. Rescheduling is not guaranteed and is not a right under this policy.

• Requests to reschedule must be made in writing before the Rental Period starts
• If rescheduling is approved, no additional fee applies for the rescheduled date
• If rescheduling is not possible, standard cancellation terms apply

8. If Panther Code Cancels or Cannot Supply Your Items

In the unlikely event that Panther Code is unable to fulfil your Booking due to unforeseen circumstances — such as prior renter non-return, item damage discovered during final inspection, or a Force Majeure Event — we will contact you as soon as possible and offer one of the following:

• A suitable substitute item of equivalent or greater value
• Rescheduling to an alternative date of your choice
• A full credit toward a future Booking
• A full refund of all amounts paid for that Booking

In this situation, you will receive a full refund within 5–7 business days if the refund option is chosen. Panther Code's liability is limited to the Rental Charges paid for the affected Booking.

9. Chargebacks & Payment Disputes

We ask that you contact us directly before initiating any chargeback or payment dispute with your bank or card provider. If you have a concern about a charge, please reach out to panthercodedubai@gmail.com and allow us at least 5 business days to resolve the matter.

Initiating a chargeback without first contacting us in good faith constitutes a breach of your Rental Agreement. In such cases, Panther Code reserves the right to use all booking records, identification, photographs, delivery confirmations, and communications as evidence in any recovery or dispute resolution process.

10. How to Request a Refund or Raise a Concern

To request a refund, cancel a Booking, or raise any concern about your rental, please contact us using the details below. Include your Booking reference number, full name, and a description of your request.

Email: panthercodedubai@gmail.com
Instagram: @panthercodedubai
Response time: We aim to respond within 2 business days
Dispute resolution: We will attempt to resolve any dispute within 5 business days of your written notice

If a dispute cannot be resolved directly, it will be subject to the laws of the UAE as applied in the Emirate of Dubai, and the competent courts of Dubai shall have jurisdiction.

11. Subscription Plans — Cancellation & Refunds

If Panther Code offers subscription-based rental plans (monthly or otherwise), the following terms apply in addition to the general policy above.

Cancellation of a subscription:

• You may cancel your subscription at any time by written notice to panthercodedubai@gmail.com
• Cancellation takes effect at the end of the current billing period — you retain access to your subscription benefits until that date
• No refund is issued for the current billing period once it has commenced
• If you have not used any items within the current billing period and cancel within 24 hours of the renewal charge, a full refund of that period's fee may be considered at Panther Code's discretion

Unused rental slots:

• Unused rental slots within a subscription period do not carry over to the next period and are not refundable
• Subscription fees are charged in advance and are non-refundable once the billing period has started, except as stated above

Changes to subscription pricing:

Panther Code reserves the right to adjust subscription pricing with at least 14 days' written notice. If you do not wish to continue at the new price, you may cancel before the next billing date at no charge.

Subscription terms are subject to the specific plan details confirmed at the time of sign-up. If your plan includes specific inclusions (e.g. number of items, styling sessions), those are governed by your individual plan agreement.

12. VAT (Value Added Tax)

Panther Code L.L.C FZ is subject to UAE Federal Decree-Law No. 8 of 2017 on Value Added Tax. A VAT rate of 5% applies to all rental charges and applicable fees.

How VAT applies to your Booking:

• VAT of 5% is charged on top of the Rental Charges and any applicable delivery fees
• VAT is payable by the Client and will be shown separately on your invoice/receipt
• The Security Deposit is not subject to VAT as it is a refundable amount held as security

VAT on refunds:

• Where a refund of Rental Charges is issued (e.g. Panther Code cancels your Booking), the refund will include the VAT amount originally charged
• Where a cancellation fee is retained (50% or 100% of Rental Charges), the retained amount includes VAT — no separate VAT refund applies to the forfeited portion
• Deposit refunds do not include VAT as no VAT was charged on the deposit

A VAT-compliant invoice or receipt will be issued for every transaction upon request. Please contact panthercodedubai@gmail.com if you require a VAT invoice for your records

13. Governing Law

This Return & Refund Policy is governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Where you are a consumer, your non-waivable statutory rights under UAE Federal Decree-Law No. 50 of 2022 (Consumer Protection Law) are not affected by this policy.

Panther Code L.L.C FZ · Meydan Free Zone, Dubai, UAE · License No. 2540086.01